Policies

Terms and Conditions

Due to the nature of our business, all sales of used, upcycled and handmade items are final.

Handmade items are guaranteed to have quality workmanship. Please contact us if you have any problems with your handmade item within the first 30 days.

Used items may show signs of previous wear. We do our best to photograph and make note of any significant imperfections in the listing itself. If you feel that we failed to communicate a problem with a garment, please contact us using the form below to discuss potential resolution.

Items that are sold as brand new may be exchanged for store credit within the first 7 days of receiving them, as long as they are returned in brand new, unworn condition. The buyer must pay for return shipping. Please contact us using the form below before sending back any purchased merchandise.

Face masks may not be returned or exchanged.

These policies are designed to protect our small business, but we also want to make sure that you love your purchase! Please contact us to discuss any issues with your order.

 

 Shipping

Within the United States, we ship via USPS using First Class or Priority Mail. International orders will ship via USPS First Class International, or Priority International if the total weight exceeds 4 lbs. Shipping costs are calculated at checkout depending on the size and weight of your order.

Your order will ship within 3 business days. Any current or upcoming shipping pauses will be announced on a notification bar at the top of the screen. Please take note of this while shopping.

Forest Girl Clothing is not responsible for customs fees associated with international shipping.

If a package goes missing during shipping, this falls under the responsibility of USPS. Please use your tracking information to contact them regarding any missing packages.

 

Please Note

Forest Girl Clothing is a one-woman business operating from home. This home contains a cat. Fabric products are sealed whenever possible and kept at a distance, but as any cat owner can tell you, it is sometimes impossible to completely avoid contact with cat hair. If you are highly allergic, please take this into consideration while shopping.

 

Our business mailing address:

Atelier Heidi
5129 Evergreen Way, Ste D 501
Everett, WA 98203

 

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